Contact information
For questions about products, orders, payments, delivery, cancellations, returns, or refunds, please contact BCYLFO using the details below.
Business Information
Store name: BCYLFO
Business operator: Essence Johnson
Business type: Individual-operated independent online retail business
Website: www.bcylfo.com
Customer support email: support@bcylfo.com
Business, Shipping, and Return Address
BCYLFO
7200 SW 8th Ave
Gainesville, FL 32607
United States
This address is used for our business operations, order dispatch, and approved returns.
Please contact us for return authorization and shipping instructions before mailing a return.
Customer Service Hours
Monday–Friday, 9:00 AM–5:00 PM Central Time, excluding U.S. federal holidays.
Our operating hours follow applicable U.S. daylight saving time changes. Customer service is closed on weekends and U.S. federal holidays.
We normally respond within 1–2 business days.
Product and Order Inquiries
Email support@bcylfo.com. To help us assist you, please include:
- Your order number, if applicable.
- The email address used at checkout.
- The product name or product page link, if relevant.
- A short description of your question or issue.
For damaged, defective, or incorrect items, photographs of the item and packaging, where available, can help us investigate.
Please do not send passwords, complete payment-card details, government identification numbers, or other unnecessary sensitive information.
Shipping Inquiries
We offer free standard shipping throughout our stated U.S. shipping area, with no minimum purchase.
Orders are normally processed within 1–3 business days. Standard shipping transit is estimated at 3–7 business days after dispatch.
For shipping destinations, order-processing cutoffs, tracking information, and delivery assistance, please read our Shipping Policy.
Return Requests
To request an eligible return, email support@bcylfo.com within 30 calendar days after receiving your order.
Please include your order number, the items you wish to return, and the reason for your request.
Obtain return authorization before mailing your package. For approved returns, we provide return instructions and a prepaid return shipping label. If a prepaid label cannot be provided for your location, we will arrange and cover an alternative return method with you in advance.
We cover approved return shipping costs throughout our stated U.S. shipping area and do not charge a restocking fee.
Refund Processing Time
Once we receive your returned items, we will inspect them and notify you of our refund decision by email.
For eligible returns, your refund will be credited to your original payment method within 15 calendar days of our receipt of the returned items. This timeframe includes inspection, approval, refund processing, and bank or payment-provider processing.
Return authorization alone does not mean that a refund has been approved. If your return is not eligible for a refund, we will explain the reason by email.
If you have not received your refund within 15 calendar days after we received your return, please contact support@bcylfo.com with your order number.
Any shorter refund period required by applicable law will take precedence.
For complete return conditions and refund details, please read our Return and Refund Policy.