Refund policy
This Return and Refund Policy applies to purchases made at www.bcylfo.com. BCYLFO is an independent online retail store operated by Essence Johnson.
30-Day Return Window
You may request a return within 30 calendar days after receiving your order.
We accept eligible returns for reasons including a change of mind, an unsuitable size, or an incorrect item selection, subject to the conditions below.
Return Conditions
For a standard return, items must be:
- Unused and in their original condition.
- Unworn, unwashed, and unaltered, where applicable.
- Free from stains, odors, and customer-caused damage.
- Accompanied by their original tags, accessories, and components, where applicable.
- Returned in their original packaging where reasonably possible.
Please provide your order number or other proof of purchase.
These standard return conditions do not prevent you from reporting a defect discovered through reasonable inspection or use.
How to Request a Return
Email support@bcylfo.com within 30 calendar days after delivery. Please include:
- Your order number.
- The items you wish to return.
- The reason for your request.
- A description of any damage, defect, or incorrect item. Photographs, where available, can help us assess the issue.
Please contact us for return authorization before mailing your package.
For approved returns, we will provide return instructions and a prepaid return shipping label. If a prepaid label cannot be provided for your location, we will arrange and cover an alternative return method with you in advance.
Returns are handled by mail. Please follow the shipping instructions supplied with your return authorization.
Return Address
BCYLFO
7200 SW 8th Ave
Gainesville, FL 32607
United States
Please obtain return authorization and shipping instructions before sending your return to this address.
Return Shipping Costs
BCYLFO covers the shipping cost of approved returns throughout our stated U.S. shipping area.
This includes eligible change-of-mind and size-related returns, as well as returns involving damaged, defective, or incorrect items.
Please contact us before arranging your own return postage. Independently purchased postage is not automatically reimbursed unless we agreed to it in advance.
Restocking Fees
We do not charge a restocking fee.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery and contact support@bcylfo.com promptly if an item is damaged, defective, or different from what you ordered.
Retain the item and its packaging while we review the issue. We will explain the available resolution and cover return shipping if a return is required.
Depending on the circumstances and applicable consumer rights, a resolution may include a replacement or refund.
Refunds and Processing Time
Once we receive your returned items, we will inspect them and notify you of our refund decision by email.
For eligible returns, your refund will be credited to your original payment method within 15 calendar days of our receipt of the returned items. This timeframe includes inspection, approval, refund processing, and bank or payment-provider processing.
Return authorization alone does not mean that a refund has been approved. If your return is not eligible for a refund, we will explain the reason by email.
Refunds reflect the amount actually paid for the returned items after any discount, together with applicable refundable taxes. Because standard shipping is free, there is no original standard shipping charge to refund.
If you have not received your refund within 15 calendar days after we received your return, please email support@bcylfo.com with your order number.
Any shorter refund period required by applicable law will take precedence.
Exchanges
To request a different size, color, or item, contact us to arrange an eligible return. You may then place a separate order for the replacement item, subject to availability.
The return and refund conditions in this policy apply to the original item.
Order Cancellations
Email support@bcylfo.com as soon as possible if you wish to cancel an order.
We will try to assist before fulfillment begins. Cancellation may no longer be possible after processing or dispatch. Shipped orders may be returned under this policy.
If we cancel an order after collecting payment, we will refund the payment for the canceled items in accordance with applicable requirements.
Contact Us
Store name: BCYLFO
Business operator: Essence Johnson
Email: support@bcylfo.com
Website: www.bcylfo.com
Business and return address:
7200 SW 8th Ave
Gainesville, FL 32607
United States
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Central Time, excluding U.S. federal holidays. Our operating hours follow applicable U.S. daylight saving time changes.
We normally respond within 1–2 business days.
Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded.